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This podcast is about what it is like to work in a call centre. Funny good, and not-so-good stories and tips for the customer agent and anyone interested in learning about what it is like to work in a centre. Host Cliff Tooher has 20+ years of experience working within the industry and has worked in small and large centres for and on behalf of some of the biggest companies in the world. In this podcast, cliff shares tips, stories, and insights about the job that has good, funny, and not-so-funny moments that come up during a shift.